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SERVICES

Our Services include in-home training, medication reviews and counselling, nutrition and supplementation expertise, compliance services and high-level customer service delivery. NKS Health focuses on several core areas: biologic medications, therapeutic use of botulinum toxin, pain management, bone density, migraine, multiple sclerosis, HIV, and hepatitis.

PHARMACY

The NKS Health's award-winning pharmacy has gained recognition for its patient-centric model of care. From cold chain management to medication counselling, our focus is always on the patient and their health.

LOGISTICS

NKS Health offers personalized door-to-door home delivery. Our hand-picked team of drivers are an extension of NKS Health team and allows us to personally connect in the patients home.

LAB

NKS Health has a team of trained laboratory technicians so we can conveniently offer on-demand bloodwork.

DRUG

INFORMATION

NKS Health Pharmacists are among the most knowledgeable in the country. In addition to regularly attending conferences specialized in select disease states (RA, IBD, MS, etc.), our pharmacists even teach other fellow pharmacists to grow the specialized pharmacy community. We are confident our pharmacists will offer valuable drug information and drug counselling.

CUSTOMER

SERVICE

NKS Health offers the highest level of customer service – our dedicated team of customer service personnel ensure accurate and timely delivery of medications to hospitals, clinics and patients throughout Toronto (GTA), Hamilton, Ottawa and London Areas as well as the Niagara area.

POINT OF CARE

TESTING

NKS Health offers new levels of support for physicians and patients with “point of care” active drug level testing, as well as inflammation marker testing to help physicians monitor a patient’s response to their medications. Our staff of knowledgeable Medical Laboratory Technicians provide the highest level of support.

TRAINING

  • In-home training to patients on their biologic medication as well as psoriasis trigger counselling 
     

  • Patients receive a wallet card that lists their medications including their Biologic and states the following:

    “This patient is on a biologic medication, new infections should be monitored carefully and biologic therapy withheld until the infection resolves. Live vaccines should be avoided. Check with your physician.”
     

  • Letter sent to patients' family MD to let them know that they are taking a Biologic and that live vaccines need to be avoided 
     

  • We enroll each patient with the appropriate support program (Enliven, Progress, Spectrum) 
     

  • The program still provides reimbursement assistance as well as injection training

PHYSICIAN

SUPPORT

  • NKS “one number” service 

  • Tailored prescription forms 

  • Patient support forms 

  • Compliance reports 

  • Pharmaceutical company and their support service (nursing and compassionate programs)

  • Insurance/third party coverage/government plans 

  • Tailored prescription forms & easy ordering forms
     

Potential Benefits for Biologic Physicians:

 

  • Patient training (evidence-based) on biologic benefits, expectations and adverse effects review

  • Wallet card for new patients

  • Checklist for new starts based on 'Andy Thompson' recommendations 

  • Assistance with drug coverage and follow-up on compliance, drug plan coverage changes

  • Arthritis society 8-week life skills course offered at ½ price ($25)

  • Information forums/talks for patients on diverse disease state topics

 

PATIENT

SUPPORT

  • Biologic screening questionnaire
     

  • Bridging and co-pay assistance
     

  • Help with Trillium application to establish coverage
     

  • HAQ BASFI - BASDAI Score completion
     

  • Convenient and reliable delivery of medications
     

  • Sharps Bin delivery and exchange
     

  • Direct line to a qualified Pharmacist for any questions
     

  • Ongoing resource to patients Flu shot guidelines with Biologics 
     

  • Nutrition counseling
     

  • DLQI assessment
     

  • Monthly seminars and workshops held in conjunction with the Arthritis Society
     

  • Patient Wallet Card

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